Hi all, I recently purchased a 2TB Seagate FreeAgent GoFlex Desk external hard drive. Unfortunately, there seems to be a conflict with either my hardware or software. The drive seems to go to sleep after a period on non-use and consequently crashes the Finder and various apps when trying to gain access. I can see the icon for the drive. Even navigate down some recently used directories, but then I'll go too far, get the beach ball and have to force restart the entire machine. ![]() The same will happen if I'm using an app trying to access files on the drive. I can force quit the app and/or Finder, but they will not be available for use until I force quit the entire machine. I've been trying to solve this problem for a couple weeks now without success, so I thought I'd turn to the Mac community here. * The drive has been reformatted Mac OS Extended (Journaled). * I have used Seagate Diagnostics and the drive passes all tests. * I have disabled drive sleep under Energy Saver. * I have tested the drive on a MacBook running the same OS as my iMac (10.6.6) without a problem. * I have disabled Time Machine backup to a TimeCapsule to see if that helps. * I have disconnected other drives to see if that helps. Original software for MacOS that was loaded on the GoFlex for Mac, GoFlex Desk for Mac, or GoFlex Pro for Mac drive, including the driver for the capacity lights (for GoFlex Desk for Mac only) and Seagate Diagnostics. The Seagate Drive Settings application for MacOS is included on the GoFlex for Mac series of drives. Simply double-click it to install the software. This download. * I have disabled virus scans, media servers and other apps (that I know of) that sometime run in BG. W&m vpn for mac. * I have tried different USB ports and different wall plugs. I'm beginning to think there is some sort of compatibility issue with my hardware, but it could still be some sort of software that is conflicting. I simply cannot find the pattern. I spoke with Seagate support and we got as far as the recommendation to test on another machine. The drive seemed to work fine there, so I'll have to continue troubleshooting with them from that point, but I thought someone here might have some ideas as well. Looks as though you've already done some extensive troubleshooting; my first reaction after seeing this: +I have tried different USB ports and different wall plugs.+ was that this may be the cause? I would not recommend any external for daily medium to heavy duty use - I'd only use Firewire (at least FW 400, if possible FW 800). Also, have you tried a different USB cable? And, FWIW, this caused an alarm to go off: +I have disabled virus scans, media servers and other apps (that I know of) that sometime run in BG.+ What kind of antivirus software do you have installed? Unless you are running Windows, you do not need it and most of it causes more harm than good; you might want to read this. Thanks Barbara for taking the time to help. Here's the drive and it does have it's own power supply: After all my troubleshooting, I really think it's a hardware or software conflict of some kind. I found others that were having similar problems and disabling the hard drive sleep mode under the Energy Saver preferences solved the problem, but not for me. It's very responsive via my MacBook and has not crashed once (luck?). Also, it took quite some time to lock things up on my iMac after testing on the MacBook. I thought maybe it triggered something, but now it fails sporadically as it did before. I'm gonna try disabling MobileMe synching to see if that helps and will follow up once again with Seagate support.
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